Your whole team replies from one WhatsApp number. Assign chats, leave internal notes, track agent performance, and see exactly who handled what in real time.
Eliminate device juggling. Let support, sales, and operations teams manage incoming customer chats simultaneously from desktop and mobile.
Route chats automatically using round-robin, skill-based distribution, or department tags to guarantee zero customer wait times.
Collaborate with teammates inside the chat thread using private notes without the customer ever seeing internal conversations.
Speed up resolution times with pre-saved quick replies and keyboard shortcuts for frequently asked customer inquiries.
Monitor First Response Time (FRT), resolution speed, chat volume, and customer satisfaction scores (CSAT) with detailed leaderboards.
Protect business data by setting specific permissions for admins, managers, and agents with secure audit logs.