Reach shoppers on the app they open every day. CampaigningTool runs on the official WhatsApp Business API, so online stores and e-commerce brands can recover abandoned carts, send order and shipping updates, share their product catalog and collect payments in the chat. Turn Facebook and Instagram ad clicks into conversations with Click-to-WhatsApp ads, and take payment with WhatsApp Payments.
Engage customers at every step of their shopping journey, from product discovery and cart recovery to delivery tracking and genuine post-purchase reviews.
Remind shoppers about items left in their cart with a product preview and a link back to checkout, using our WhatsApp drip campaigns. Add a coupon if you want to, and track recovery rates with WhatsApp link tracking. Only send to shoppers who opted in.
Send order confirmation, courier tracking and out-for-delivery alerts, so customers can ask you a question in the same chat. Connect your store and courier webhooks for zero-delay notifications.
After delivery, ask every customer for a review, and suggest related products from your catalog. See Google Review Automation to learn how to collect genuine customer feedback without review gating.
Send unbiased Google Maps review links to all delivered buyers. Deliver higher repeat purchases with personalized WhatsApp catalog broadcasts.
Explore Review AutomationSet up automated e-commerce messaging in minutes with official Meta Cloud API connectivity and direct store integration.
Connect your official WhatsApp Business API phone number through Meta Embedded Signup in just 5 minutes.
Connect your store directly with Shopify and WooCommerce, or integrate any custom storefront through our secure REST API.
Activate triggers for carts, orders, and shipping using pre-approved Meta message templates from our template library.
Manage customer questions and live chats from the shared team inbox, and monitor message delivery and checkout conversion stats.
Meta classifies WhatsApp Business messages into distinct categories. Learn when each message is triggered and its standard Meta template classification.
| Message | When it's sent | Typical template type |
|---|---|---|
| Order confirmation | After checkout | Utility |
| Shipping and delivery updates | When the courier status changes | Utility |
| Abandoned cart reminder | After a delay you set (e.g. 30–60 mins) | Marketing |
| Back in stock or new arrival | When you choose | Marketing |
| Cash-on-delivery confirmation (India) | After a COD order | Utility |
Use these Meta-compliant template examples to engage shoppers with clear details, dynamic variables, and easy opt-out options.
Variable placeholders dynamically populate customer first name, product title, and unique direct checkout URL.
Automatically triggered when courier tracking numbers are assigned in your store or shipping aggregator.
Reduces Return-to-Origin (RTO) rates by verifying buyer address and intent immediately after COD checkout.
Send WhatsApp messages only to shoppers who agreed to receive them, for example with a tick box at checkout. Make opting out easy, and use only templates approved by Meta. Learn more about business verification and opt-in standards in our WhatsApp API requirements.
Include explicit WhatsApp notification checkboxes on store checkout and cart pages.
Honor automated STOP/unsubscribe keywords instantly to maintain high account quality.
Explore authentic merchant case studies in our case studies.
Find answers to common questions about abandoned cart recovery, store integrations, template costs, and WhatsApp payments.
When a shopper who agreed to receive WhatsApp messages leaves items in their cart, an approved message is sent after a delay you choose, with a product preview and a link back to checkout.
Yes. WhatsApp requires opt-in, for example a tick box at checkout, and every message should make it easy to opt out.
Yes. You can send order confirmation, courier tracking and out-for-delivery messages automatically when your store updates the order.
You can connect Shopify and WooCommerce, or connect any store through our REST API.
Yes, where your payment gateway supports it. In India, customers can pay with UPI and other methods inside the chat. See WhatsApp Payments.
Yes. Shoppers can browse your catalog, add items to a cart and check out in the same chat.
Yes. Ask every customer for a genuine review, without offering rewards or discounts for it. See Google Review Automation.
Order and shipping updates are usually utility templates, while cart reminders and offers are marketing, and Meta's rate for marketing is higher. See the pricing page for current plans.
Connect your WhatsApp Business API number, turn on your first cart and order messages, and see how your shoppers respond. Try it free for 7 days.
